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Shipping & Delivery Policy

Shipping & Delivery Policy

At FluxTrade Supply Ltd, we are committed to providing timely and efficient shipping and delivery of all orders. This Shipping & Delivery Policy outlines the terms and conditions governing the shipment of products to our customers.

1. Shipping Locations

We offer shipping services within the UK and internationally. Delivery options and timescales may vary based on your location. Please note that certain products may be subject to shipping restrictions depending on the destination.

2. Processing Time

All orders are processed within 1-3 business days from the date of order confirmation. Processing times may vary during peak periods, public holidays, or due to unforeseen circumstances. We will notify you of any delays.

3. Shipping Methods & Delivery Times

We offer a variety of shipping methods to accommodate different delivery needs. Estimated delivery times are as follows:

  • Standard Shipping: 3-5 business days (UK Mainland)
  • Express Shipping: 1-2 business days (UK Mainland)
  • International Shipping: 7-14 business days, depending on the destination

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing for international shipments.

4. Shipping Fees

Shipping fees depend on the weight, size, and destination of the order. The total shipping cost will be calculated at checkout. We occasionally offer free shipping promotions on specific orders or products, as indicated on our website.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor your package's status and estimated delivery date.

6. Delivery Issues

If you experience any issues with delivery, please contact us at [email protected] or call us at 01414741220. Our team will investigate the matter and provide assistance to resolve the issue promptly.

7. Damaged or Lost Shipments

In the unlikely event that your shipment is damaged or lost during transit, please notify us immediately. We will work with the carrier to initiate an investigation and, if necessary, process a replacement or refund for the affected items.

8. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Please check with your local customs office for more information on potential charges.

9. Order Changes & Cancellations

If you need to make changes to your order or wish to cancel it, please contact us within 24 hours of placing the order. Once an order has been shipped, we are unable to make changes or cancel it.

10. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange for reshipment. Additional shipping charges may apply.

11. Contact Us

If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact us at:

  • Address: 88 Meiklerig Crescent, Glasgow, Scotland, G53 5UF
  • Email: [email protected]
  • Phone: 01414741220

Thank you for choosing FluxTrade Supply Ltd. We are committed to providing a smooth and efficient shipping experience for all our customers.